Privacy policy

Last updated: 3 July 2026

This Privacy Policy explains how ThriveFoundry collects, uses, stores, shares, and protects personal information when you visit thrivefoundrylabs.com, purchase the ThriveFoundry 30-Day Goal Completion System, create an account, use the app, or contact us.

1. Data controller

For the purposes of applicable data protection law, the controller of your personal information is ThriveFoundry, operating through thrivefoundrylabs.com.

If you have privacy questions or want to exercise your data rights, contact:

Email: support@thrivefoundrylabs.com

2. What information we collect

We may collect and process the following categories of personal information:

Your name and email address
Order, purchase, refund, and transaction details
Account details, including login details, access status, and password reset activity
Information you enter into the app, such as goal setup inputs, plans, logs, reflections, progress data, and related content
Technical and usage information, such as device type, browser type, IP address, pages viewed, timestamps, and basic interaction data
Customer support messages, emails, and related correspondence

We do not receive or store your full payment card details. Payments are processed securely through Shopify and its payment providers.

3. How we collect information

We collect personal information:

Directly from you when you place an order, create an account, use the app, or contact us
Automatically when you browse the site or use the app
From service providers involved in checkout, payment processing, hosting, email delivery, analytics, and platform operations

4. How we use your information

We use personal information to:

Process purchases and deliver access to the products and services you buy
Create, manage, secure, and support your account
Provide the app, guides, emails, and related product functionality
Send transactional and service emails, including access emails, password resets, support responses, and account-related notifications
Operate, maintain, troubleshoot, monitor, and improve the website, checkout flow, emails, and app
Prevent fraud, abuse, unauthorized access, and misuse of the service
Handle refunds, complaints, support issues, and disputes
Comply with legal, accounting, tax, and regulatory obligations

5. Lawful bases for processing

Where applicable under data protection law, we process personal information on one or more of the following lawful bases:

Contract: where processing is necessary to provide the product or service you purchased, manage your account, and deliver support related to that service
Legitimate interests: where processing is necessary to operate, secure, improve, and administer our business and services in a proportionate way
Legal obligation: where processing is necessary to comply with legal, tax, accounting, regulatory, or law-enforcement requirements
Consent: where we rely on consent for specific activities, such as certain optional cookies or marketing communications where required by law

6. Email communications

After purchase, we may send transactional emails necessary to provide access to your product, help you use the service, reset your password, recover account access, or respond to support requests.

These service emails are separate from any optional marketing emails.

If we offer marketing emails, you can unsubscribe from those separately.

7. How we share information

We share personal information only where reasonably necessary to run ThriveFoundry and deliver the service. This may include trusted third parties such as:

Shopify, for store, checkout, ecommerce operations, and related services
Payment processors and payment services used through Shopify
Hosting, infrastructure, cloud, and database providers
Email delivery and transactional messaging providers
Analytics, monitoring, and security providers
Professional advisers, including legal, accounting, tax, or compliance advisers
Authorities or regulators where disclosure is required by law or necessary to protect legal rights

We do not sell your personal information.

8. International transfers

Some of our service providers may process personal information outside your country, including outside the European Economic Area or the United Kingdom where applicable.

Where required, we take reasonable steps to ensure appropriate safeguards are in place for such transfers.

9. Data retention

We keep personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide the service, maintain business records, resolve disputes, enforce agreements, and comply with legal obligations.

In practice, this usually means:

Account and service data are retained while your account remains active and for a reasonable period afterward where needed for support, security, or legitimate business records
Order, payment, and refund records may be retained for longer where required for tax, accounting, fraud prevention, or legal compliance
Support communications may be retained for service quality, dispute handling, and record-keeping purposes

If you request deletion, we will review and process that request subject to any legal, security, fraud-prevention, accounting, or record-keeping obligations.

10. Your rights

Depending on your location and applicable law, you may have the right to request access to, correction of, deletion of, restriction of, or objection to the processing of your personal information, and in some cases the right to data portability or to withdraw consent where consent is the basis for processing.

To make a privacy-related request, contact:

support@thrivefoundrylabs.com

We may need to verify your identity before completing your request. We will respond without undue delay and, where applicable, within one month of receiving your request. If your request is unusually complex or involves multiple requests, we may take longer where the law allows, and we will let you know.

If you are unhappy with how we handle your personal information or a privacy-related request, you may also lodge a complaint with the supervisory authority that applies in your jurisdiction. If ThriveFoundry is operating from Ireland, this is the Irish Data Protection Commission.

11. Cookies and similar technologies

Our website and related services use cookies and similar technologies for essential site functionality, security, checkout operation, performance measurement, analytics, and service improvement.

Some cookies are strictly necessary for the website, checkout, account access, fraud prevention, and core service operation. Other cookies or tracking technologies may be used for analytics, advertising measurement, or marketing performance where enabled.

Where required by law, we will request your consent before using non-essential cookies or tracking technologies. You can manage your preferences through any cookie or consent tools made available on the site.

If you disable certain cookies, some parts of the site or service may not function properly.

12. Data security

We take reasonable technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, or alteration.

However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

13. Third-party services and links

Our website and app may contain links to third-party websites or rely on third-party platforms and tools. Those third parties may process personal information under their own terms and privacy policies, and we encourage you to review them where relevant.

14. Children’s privacy

ThriveFoundry is intended for adults and is not directed to children.

15. Changes to this policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised “Last updated” date.

16. Contact

For privacy questions, requests, or concerns, contact: